Position Title: Call Center Executive
Location: 24/1 Shaan Tower, Chamelibag, Dhaka 1217
Employment Status: Full-Time
Workplace: On-site
Gender: Both Male and Female can apply
Job Context:
SUOXI Group is a fast-growing healthcare and service-oriented organization serving a large number of patients and clients on a daily basis. We are looking for a skilled and responsible Call Center Executive who will handle inbound and outbound calls, manage customer inquiries, schedule appointments, and ensure a high standard of customer service. The role requires clear communication, patience, and a strong sense of responsibility to maintain service quality and customer satisfaction.
Key Responsibilities:
- The Call Center Executive will receive and make inbound and outbound calls in a professional and courteous manner, responding to patient and customer inquiries accurately and clearly.
- The role includes providing information about services, appointment availability, pricing, and basic guidance while ensuring correct and consistent communication.
- The executive will be responsible for booking, rescheduling, and cancelling appointments and updating all relevant information accurately in the system.
- Regular follow-up calls with patients or clients must be conducted to confirm appointments, collect feedback, or provide reminders when required.
- All call logs, customer records, and communication data must be maintained properly, and daily or periodic reports should be submitted to the supervisor or team lead as instructed.
- The executive must listen carefully to customer concerns, resolve basic issues efficiently, and escalate complex cases to the appropriate department when necessary.
- Strict adherence to company policies, call center guidelines, confidentiality standards, and data privacy rules is required at all times.
Educational Requirements:
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SSC, HSC or above
Experience Requirements:
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Freshers are encouraged to apply
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Previous experience in a call center or customer service role will be considered an advantage
Additional Requirements:
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Age: 20 to 30 years
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Strong verbal communication skills in Bangla and English
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Good listening skills and a polite, patient attitude
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Basic computer knowledge and ability to use CRM or call management systems
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Ability to work under pressure and handle multiple calls efficiently
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Strong sense of responsibility and customer-focused mindset
Compensation & Benefits:
- Competitive salary (Negotiable)
- Provident Fund
- Lunch Facilities
- Snaks
- Yearly Salary Review 2 Times
- 2 Festival Bonuses
- Health Benefit Package
Application Instructions:
Send your updated CV to:
[email protected]
Subject Line: Call Center Executive
Phone: +880 9613 100 300
WhatsApp: +880 1970 020080
Address: 24/1 Shaan Tower, Chamelibag, Dhaka-1217
Website: www.suoxigroup.com