Position Title: Call Center Executive
Vacancy: 10
Location: 24/1 Shaan Tower, Shantinagar, Chamelibag, Dhaka 1217
Employment Status: Full-Time
Workplace: On-site
Gender: Only Male can apply
Job Context
SUO XI Hospital (Acupuncture) is looking for smart, responsible, and well-spoken Call Center Executives to join its patient support and appointment management team. The selected candidates will be responsible for handling patient calls, booking appointments/serials, responding to customer queries, managing follow-up communication, and maintaining proper data records.
Job Responsibilities
- Handle inbound calls from patients and customers professionally.
- Make outbound calls for patient follow-up, appointment confirmation, and service communication.
- Manage appointment/serial booking accurately.
- Respond to customer queries through phone, WhatsApp, and Messenger.
- Provide clear information about hospital services, appointment process, doctor availability, and patient support.
- Maintain patient information and call records through data entry.
- Update Excel/Google Sheet and CRM properly.
- Follow up with patients when required.
- Coordinate with hospital staff, doctors’ assistants, and front desk team for smooth patient service.
- Maintain polite, patient-friendly, and professional communication at all times.
Educational Requirements:
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HSC or above
Experience Requirements:
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Freshers are encouraged to apply
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Previous experience in a call center or customer service role will be considered an advantage
Additional Requirements:
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Age: 18 to 30 years
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Strong verbal communication skills in Bangla and English
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Good listening skills and a polite, patient attitude
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Basic computer knowledge and ability to use CRM or call management systems
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Ability to work under pressure and handle multiple calls efficiently
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Strong sense of responsibility and customer-focused mindset
Benefits:
- Salary (Negotiable)
- Yearly Salary Review 2 Times
- 2 Festival Bonuses
- Lunch Full subsidize
- Breakfast & Evening Snacks
- Health Benefit Package
Application Instructions:
Send your updated CV to:
[email protected]
Subject Line: Call Center Executive
Phone: +88 09613 100 600
WhatsApp: +88 01720020080
Address: 24/1 Shaan Tower, Shantinagar, Chamelibag, Dhaka-1217
Website: www.suoxigroup.com